Privacy Policy

How we handle personal data

  • Introduction

    We at TUNNEL for the purpose of the Data Protection Legislation, TUNNEL and its affiliates do not take Your trusting us with Your information for granted. The privacy of our Users is important to us and we are committed to safeguarding it responsibly and in accordance with the legal requirements of the countries in which we operate. Hence, this Privacy Policy explains the type of Your Personal Information which we collect, why we collect it, and what we do with it

  • Governing law

    Through your use of TUNNEL or the Services, you agree that the laws of the State of Justice shall govern any matter or dispute relating to or arising out of this Agreement, as well as any dispute of any kind that may arise between you and the Company. In case any litigation specifically permitted under this Agreement is initiated, the Parties agree to submit to the personal jurisdiction of the state and federal courts of Justice. Any claim or lawsuit arising out of or in connection with this Agreement shall be interpreted and enforced by the laws of Justice.The Parties agree that this choice of law, venue, and jurisdiction provision is not permissive, but rather mandatory in nature. Any claims or disputes will be settled before the competent court, unless legislation or international conventions mandatorily prescribe otherwise.

  • Our Service

    TUNNEL is a financial technologies services provider and acts as such by creating, hosting, maintaining and providing TUNNEL Services our website, mobile application or API (altogether referred to as “TUNNEL Platform”).

    TUNNEL Services refers to the services which enable you and other users congregated on the TUNNEL Platform to:(1) Send, receive, buy and sell cryptocurrency such as bitcoin and Ethereum (“cryptocurrency transactions”) via a cryptocurrency wallet hosted by TUNNEL;(2) Pay for bills and services such as airtime, data, electricity, cable TV (“refill transactions) via a fiat wallet hosted by TUNNEL (altogether referred to as the “TUNNEL Services”)

  • Eligibility

    To be eligible to use or access the TUNNEL Platform and the TUNNEL Services, the following conditions must be met by you:

    • (1) as an individual, be at least 18 or be of legal age to form a binding contract under applicable laws
    • (2) as an individual, legal person, or other organisation, you have full power, authority and capacity to accept these Terms of Use
    • (3) as an employee or agent of a legal entity, you must have the full power, authority and capacity to accept these Terms of Use on their behalf and bind such legal entity to these Terms of Use
    • (4) you have not been previously restricted from using or accessing the TUNNEL Platform and TUNNEL Services
    • (5) your use of TUNNEL Services will not violate any applicable laws and regulations applicable to you, including but not limited to regulations on anti-money laundering, anti-corruption, and counter-terrorist financing.

  • Security & unauthorised use

    TUNNEL remains committed to providing adequate data and information security to ensure that the detection and prevention of fraudulent and unauthorised access to TUNNEL user accounts, however, it is of utmost importance that TUNNEL Users treat the credentials used to access TUNNEL Platform as confidential information and avoid the disclosure of same to anybody

    You hereby agree that you are responsible for maintaining adequate confidentiality and control of any and all credentials that you use to access the TUNNEL Services or TUNNEL Platform. You acknowledge that TUNNEL shall not in any way be liable for any loss, damage or costs caused by authorised or unauthorised use of your TUNNEL user account credentials. TUNNEL will never request for your credentials via email, SMS, phone call or any other means of communications other than the TUNNEL Platform. If you receive such communication, please disregard such

    You should immediately notify TUNNEL if you believe there has been an unauthorised transaction or unauthorised access to your TUNNEL user account or your password or PIN has been compromised